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We're Here to Support You Every Step of the Way

Your experience matters to us. If you need any assistance during the Be U transition, you may reach out to our support channels based on the timeline below.

Until 30 September 2026, both Be U Community Support and Bank Islam Customer Care will be available to assist you. You can contact Be U Community Support at 03-2779 0088 or email beu.communitysupport@bankislam.com.my. Alternatively, you may also reach Bank Islam Customer Care at 03-2690 0900 or email contactcentre@bankislam.com.my.

From 1 October 2026 onwards, support will be handled solely by Bank Islam Customer Care at 03-2690 0900 or contactcentre@bankislam.com.my.

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Customers are advised to read and understand the Terms and Conditions available at our website www.bankislam.com before agreeing to subscribe for any product or services and/or participating in any of our campaigns and promotions.

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Go digital with Be U card!

March 4, 2026


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It’s time to level up your payment game. At Be U, we’re all about making your financial life seamless and secure. That’s why we’re diving into the tech that makes Samsung Pay and Google Pay your new best friends. This feature is now available on Samsung Wallet and Google Wallet for Be U customers.

What is Visa Tokenization?

Think of a "Token" as a digital stunt double for your actual debit card. When you add your card to Google Pay or Samsung Pay, the system replaces your sensitive 16-digit card number with a unique, encrypted digital identifier—a Token.

Why It’s a Game Changer

  1. Your card number is replaced with an encrypted token for added safety: Your real card number is never shared with the merchant. Even if their system is compromised, your actual data stays locked away.
  2. Added layer of device-specific protection: Tokens are device-specific. If a hacker tries to use your token elsewhere, it’s completely useless.
  3. Ultimate Convenience: Tap and go! Whether it's your phone or your smartwatch, you can leave the physical wallet at home.
  4. Quick access to manage your token via the wallet app: Lost your phone? You can deactivate the digital token without having to cancel your physical card.

Getting Started:

Provisioning Your Card Before you start tapping, ensure you have the Samsung Wallet or Google Wallet app downloaded on your device.

  1. Adding Your Card (Provisioning) The process is simple: scan your card or enter the details manually in your preferred wallet app. Your bank will verify your identity (usually via a one-time SMS code), and voila—your digital card is born.
  2. Making a Transaction To pay, just wake your phone, authenticate (Face ID, Fingerprint, or PIN), and hold it near the contactless symbol on the payment terminal.

Style Note: Don't be surprised if your card looks a little different in the app! Regardless of your physical card's color, it will appear in our signature vibrant, colorful design for easy recognition and a consistent look.

Security at Your Fingertips By bridging the gap between hardware and software, Visa Tokenization ensures that your transactions aren't just faster—they're smarter.

Ready to go digital?

Open your wallet app today and experience the future of payments.

Disclaimer: The information presented above is for educational and informational purposes only and it should not be considered as personalized financial planning services. It is not intended as financial, legal, accounting, tax, or any other advisory guidance. Prior to making any financial or other decisions, you must obtain your own independent advice tailored to your individual circumstances.

As part of your decision-making process, you are advised to read the applicable Terms and Conditions (T&C), Product Disclosure Statement (PDS) and Frequently Asked Questions (FAQ) to make informed decisions before subscribing and/or participating in any Be U products.