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We're Here to Support You Every Step of the Way

Your experience matters to us. If you need any assistance during the Be U transition, you may reach out to our support channels based on the timeline below.

Until 30 September 2026, both Be U Community Support and Bank Islam Customer Care will be available to assist you. You can contact Be U Community Support at 03-2779 0088 or email beu.communitysupport@bankislam.com.my. Alternatively, you may also reach Bank Islam Customer Care at 03-2690 0900 or email contactcentre@bankislam.com.my.

From 1 October 2026 onwards, support will be handled solely by Bank Islam Customer Care at 03-2690 0900 or contactcentre@bankislam.com.my.

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Customers are advised to read and understand the Terms and Conditions available at our website www.bankislam.com before agreeing to subscribe for any product or services and/or participating in any of our campaigns and promotions.

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Frequently Asked Questions

What do you need help with?

Search for topics like transfers, cards, or account settings

Frequently Asked Questions>Produk & Perkhidmatan>Pindahan Dana>Pemindahan Dana ke Akaun Sendiri / Pihak Ketiga>Apakah itu OTP?

Artikel dalam bahagian ini

  • •Bolehkah saya membuat pemindahan dana ke dalam Be U QSA?
  • •Apakah yang perlu saya lakukan jika saya menghadapi masalah semasa membuat pemindahan dana ke bank lain?
  • •Apakah mata wang rasmi yang terpakai di Be U?
  • •Apakah itu OTP?
  • •Apa yang perlu saya lakukan jika saya tidak menerima OTP?
  • •Apakah terdapat sebarang caj perkhidmatan dikenakan untuk pemindahan dana melalui Be U?
  • •Apakah ada sebarang had pemindahan dana ditetapkan dalam Be U?
  • •Bagaimanakah cara untuk mengirim wang kepada akaun luar negara?

Apakah itu OTP?

 

One Time Password (OTP) diperlukan untuk mengesahkan transaksi. Kod ini biasanya mempunyai enam digit dan dihantar melalui SMS ke nombor telefon anda yang telah berdaftar. Bentuk keselamatan ini dikenali sebagai pengesahan dua-faktor kerana ia memerlukan pengesahan dibuat melalui dua medium berasingan.

Artikel Berkaitan

  • •Bolehkah saya membuat pemindahan dana ke dalam Be U QSA?
  • •Apakah yang perlu saya lakukan jika saya menghadapi masalah semasa membuat pemindahan dana ke bank lain?
  • •Apakah mata wang rasmi yang terpakai di Be U?
  • •Apa yang perlu saya lakukan jika saya tidak menerima OTP?
  • •Apakah terdapat sebarang caj perkhidmatan dikenakan untuk pemindahan dana melalui Be U?

Need further assistance? Get in touch with us.

Call us at

03 2779 0088

Email us at

beu.communitysupport@bankislam.com.my