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We're Here to Support You Every Step of the Way

Your experience matters to us. If you need any assistance during the Be U transition, you may reach out to our support channels based on the timeline below.

Until 30 September 2026, both Be U Community Support and Bank Islam Customer Care will be available to assist you. You can contact Be U Community Support at 03-2779 0088 or email beu.communitysupport@bankislam.com.my. Alternatively, you may also reach Bank Islam Customer Care at 03-2690 0900 or email contactcentre@bankislam.com.my.

From 1 October 2026 onwards, support will be handled solely by Bank Islam Customer Care at 03-2690 0900 or contactcentre@bankislam.com.my.

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Customers are advised to read and understand the Terms and Conditions available at our website www.bankislam.com before agreeing to subscribe for any product or services and/or participating in any of our campaigns and promotions.

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Banking Smarter: How Updating Your Device Operating System (OS) Keeps Your Bank Accounts Safe

June 19, 2024


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In the dynamic world of mobile banking, security is paramount. As technology evolves, so do the tactics of cyber criminals seeking to exploit vulnerabilities in our digital devices.

That's why staying up-to-date with your device’s operating system (OS) is crucial. Picture your device’s OS as the digital armour protecting your device and, by extension, your financial information.

Now, let's delve into why keeping your device’s OS up-to-date matters:

  1. Enhanced Security: Regular updates of patch vulnerabilities helps to optimise Be U's security features and ensuring your financial information is safe from cyber threats.
  2. Protection Against Malware: Keeping your device’s OS updated reduces the risk of malware compromising your Be U account, as outdated versions lack the latest cyber security defences.
  3. Access to Latest Features: Updates bring improvements for a better banking Experience, including enhanced performance and new functionalities to better streamline your financial management.
  4. Compliance with Be U's Requirements: Staying updated ensures continued access to your accounts, meeting Be U's minimum device’s OS version requirements and preventing disruptions to your banking activities.
  5. Future-Proofing Your Experience: By staying current, you're better prepared against evolving security threats and technologies. This means that you are more equipped to safeguard your financial information with Be U in the long term.

In conclusion, using an up-to-date device’s OS is a proactive measure to safeguard your financial well-being in the digital domain. So, the next time you see that notification for a device’s OS update, don't delay – embrace it. Your security with Be U depends on it. After all, in the ever-evolving landscape of digital banking, staying one step ahead is the key to staying secure.

Disclaimer: The information presented above is for educational and informational purposes only and it should not be considered as personalized financial planning services. It is not intended as financial, legal, accounting, tax, or any other advisory guidance. Prior to making any financial or other decisions, you must obtain your own independent advice tailored to your individual circumstances.

As part of your decision-making process, you are advised to read the applicable Terms and Conditions (T&C), Product Disclosure Statement (PDS) and Frequently Asked Questions (FAQ) to make informed decisions before subscribing and/or participating in any Be U products.