Introducing the 24-hour Cooling-Off period!

Effective 11 July 2024, we’re implementing a 24-hour cooling-off period when you change your phone number or logging in to your Be U on a new device for the first time. This step is part of our ongoing commitment to combat fraud and safeguard your account.

🔐 What's Changing?

When you change your phone number for Be U account or first-time log in from a new device, a 24-hour Cooling-Off period will now be in effect.

❓ What’s Cooling Off Period?

Cooling off period is a 24-hour activation period that acts as an additional layer of protection, ensuring the security of your account.

⏳ What Happens During the 24 Hours?

After making changes, you'll have to wait for 24 hours before performing and approving banking transactions via the Be U app. This brief period ensures that any unauthorised changes (including any transactions performed under the influence of third-party) can be timely prevented, keeping your account safe.

💼 Your Banking Experience After 24 Hours

Once the Cooling-Off period ends, you can fully access and enjoy the features of the Be U app, conducting your banking transactions with confidence and security.

FYI: If you need more details or any assistance during the 24-hours cooling-off period, you may reach out to our Be U Community Support via "Contact Us" form on the Be U app; or email us at beu.communitysupport@bankislam.com.my.