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Menara Bank Islam
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50450 Kuala Lumpur

03 2779 0088

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Frequently Asked Questions

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Search for topics like transfers, cards, or account settings

Frequently Asked Questions>General>Application (App) & Device>What should I do if I forgot my passcode?

Articles in this section

  • •Cooling-Off Period
  • •Where can I download Be U?
  • •How do I sign up?
  • •What should I do if I forgot my passcode?
  • •Can I access Be U when travelling overseas?
  • •What are the minimum mobile device requirements to use Be U & its services?
  • •What are the services available on Be U?
  • •What permissions are asked for and why are they requested by Be U?

What should I do if I forgot my passcode?

 

Please follow the steps below to reset your passcode:
1) Tap 'Forgot Passcode' on the login screen.

2) Confirm the request to reset passcode in the dialog box.

3) Enter the unique OTP sent to your phone number.

4) Enter the unique OTP sent to your verified email.

5) Enter and confirm your new passcode.

All Be U users are allowed three (3) login attempts. If you fail to enter the correct passcode in all three (3) attempts, your account will be suspended. You will be required to contact us at 03-27790088 or beu.communitysupport@bankislam.com.my to lift the suspension.

Related Articles

  • •Cooling-Off Period
  • •Where can I download Be U?
  • •How do I sign up?
  • •Can I access Be U when travelling overseas?
  • •What are the minimum mobile device requirements to use Be U & its services?

Need further assistance? Get in touch with us.

Call us at

03 2779 0088

Email us at

beu.communitysupport@bankislam.com.my