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Frequently Asked Questions

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Frequently Asked Questions>General>Security>How do I know if Be U is safe and my data will not be compromised?

Articles in this section

  • •How do I know if Be U is safe and my data will not be compromised?
  • •What is biometric authentication and its purpose?
  • •My phone number has been registered with Bank Islam, can I use the same number to register with Be U?
  • •If I changed telco and keep the same phone number, do I need to update Be U?
  • •I keep getting an error message that says my phone number has been registered before while signing up. What should I do?
  • •What should I do if I lost my mobile phone?
  • •I am an existing Bank Islam customer. What happens if I register with Be U using a different email address than what is registered at Bank Islam?
  • •I am not able to perform any transactions on Be U. What should I do?

How do I know if Be U is safe and my data will not be compromised?

 

Be U is equipped with adequate security functions such as:

  •  Access is protected by strict sign-on procedures.
  • Single-user session (only one session is allowed for each user at a time).
  • Multifactor authentication (e.g. passcode, SMS OTP) for whenever a transaction takes place.
  • Confidential account information is not stored on the device.
  • Transmission of sensitive data to a public network is encrypted by secure protocols SSL, TLS and HTTPS.

Related Articles

  • •What is biometric authentication and its purpose?
  • •My phone number has been registered with Bank Islam, can I use the same number to register with Be U?
  • •If I changed telco and keep the same phone number, do I need to update Be U?
  • •I keep getting an error message that says my phone number has been registered before while signing up. What should I do?
  • •What should I do if I lost my mobile phone?

Need further assistance? Get in touch with us.

Call us at

03 2779 0088

Email us at

beu.communitysupport@bankislam.com.my