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03 2779 0088

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Frequently Asked Questions

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Frequently Asked Questions>General>Security>I am not able to perform any transactions on Be U. What should I do?

Articles in this section

  • •How do I know if Be U is safe and my data will not be compromised?
  • •What is biometric authentication and its purpose?
  • •My phone number has been registered with Bank Islam, can I use the same number to register with Be U?
  • •If I changed telco and keep the same phone number, do I need to update Be U?
  • •I keep getting an error message that says my phone number has been registered before while signing up. What should I do?
  • •What should I do if I lost my mobile phone?
  • •I am an existing Bank Islam customer. What happens if I register with Be U using a different email address than what is registered at Bank Islam?
  • •I am not able to perform any transactions on Be U. What should I do?

I am not able to perform any transactions on Be U. What should I do?

 

We recommend you try the followings if you encounter any hiccups:
 Check your internet connection.

  •  Restart your device and try performing the transaction again.
  • Check if your device has enough storage.
  • Clear cache to free up some storage.
  •  Uninstall Be U and download it again

But if the problem persists, please contact us at 03-27790088 or beu.communitysupport@bankislam.com.my .

Related Articles

  • •How do I know if Be U is safe and my data will not be compromised?
  • •What is biometric authentication and its purpose?
  • •My phone number has been registered with Bank Islam, can I use the same number to register with Be U?
  • •If I changed telco and keep the same phone number, do I need to update Be U?
  • •I keep getting an error message that says my phone number has been registered before while signing up. What should I do?

Need further assistance? Get in touch with us.

Call us at

03 2779 0088

Email us at

beu.communitysupport@bankislam.com.my