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We're Here to Support You Every Step of the Way

Your experience matters to us. If you need any assistance during the Be U transition, you may reach out to our support channels based on the timeline below.

Until 30 September 2026, both Be U Community Support and Bank Islam Customer Care will be available to assist you. You can contact Be U Community Support at 03-2779 0088 or email beu.communitysupport@bankislam.com.my. Alternatively, you may also reach Bank Islam Customer Care at 03-2690 0900 or email contactcenter@bankislam.com.my.

From 1 October 2026 onwards, support will be handled solely by Bank Islam Customer Care at 03-2690 0900 or contactcenter@bankislam.com.my.

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Frequently Asked Questions

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Search for topics like transfers, cards, or account settings

Frequently Asked Questions>Products & Services>Fund Transfers>DuitNow QR>Where can I use DuitNow QR?

Articles in this section

  • •What is DuitNow QR?
  • •How does DuitNow QR differ from the existing QR payments offered by banks and e-wallet providers?
  • •Who can use DuitNow QR?
  • •How do I register for DuitNow QR for the first time via Be U?
  • •Which account will be deducted when I scan the DuitNow QR from Be U?
  • •How can I use DuitNow QR?
  • •Where can I use DuitNow QR?
  • •What are the requirements to use DuitNow QR?
  • •What is my DuitNow QR transaction limit?
  • •How can I change the DuitNow QR transaction limit?
  • •What is the difference between Static and Dynamic QR Code?
  • •How do I make payment with DuitNow QR?
  • •Are there any charges for using DuitNow QR?
  • •I can’t perform any transaction through DuitNow QR. What should I do?
  • •If I have performed a DuitNow QR transaction via a Dynamic QR code, what should I do if the price displayed on my screen is different from what the merchant had agreed on?
  • •How do I safeguard my DuitNow QR from being abused by third party?
  • •What are the safety measures to be taken before proceeding with the DuitNow QR transaction?
  • •Do I need to key in my passcode/OTP every time I launch and use DuitNow QR?
  • •May I know why at times I don’t have to enter the amount to be paid if I choose to pay via DuitNow QR?
  • •How long will it take to process DuitNow QR?
  • •How do I know my payment status and if the payment was successfully made and debited from my account?
  • •Why is my payment being rejected?
  • •I have received a successful notification for my payment, but the merchant claimed to not receive it. What should I do?
  • •What happens if the amount transferred for DuitNow QR transaction was wrong due to either the merchant, recipient or customer’s own mistake?
  • •Can other person use my Be U to perform DuitNow QR transaction?
  • •Can I make payments to non-halal merchants?

Where can I use DuitNow QR?

You can use DuitNow QR at all participating local merchants and overseas merchants displaying the DuitNow QR logo.

Related Articles

  • •What is DuitNow QR?
  • •How does DuitNow QR differ from the existing QR payments offered by banks and e-wallet providers?
  • •Who can use DuitNow QR?
  • •How do I register for DuitNow QR for the first time via Be U?
  • •Which account will be deducted when I scan the DuitNow QR from Be U?

Need further assistance? Get in touch with us.

Call us at

03 2779 0088

Email us at

beu.communitysupport@bankislam.com.my