Logo BeUBe U By Bank Islam

Products & Services

Navbar Icon

Spend

Spend and transact using multiple ways on Be U

Be U Qard Savings Account-i

Be U Visa Debit Card-i

Payment & Transfer

Navbar Icon

Save

Grow your savings effortlessly with dedicated savings features

Nest

Be U Awfar

Navbar Icon

Earn

Unlock opportunities to boost your income through the app

Gigs

Be U Term Deposit-i

Microtakaful

Be U Personal Financing-i

About Be U

Navbar Icon

About Us

Learn about Be U by Bank Islam's history, our mission and the team behind

Read More

Navbar Icon

In the news

Get the latest news of Be U by Bank Islam’s features and new releases

Read More

Navbar Icon

Blog

Be updated with the latest contents to help you get the best out of Be U by Bank Islam

Read More

FAQ
Campaigns
Logo BeU

We're Here to Support You Every Step of the Way

Your experience matters to us. If you need any assistance during the Be U transition, you may reach out to our support channels based on the timeline below.

Until 30 September 2026, both Be U Community Support and Bank Islam Customer Care will be available to assist you. You can contact Be U Community Support at 03-2779 0088 or email beu.communitysupport@bankislam.com.my. Alternatively, you may also reach Bank Islam Customer Care at 03-2690 0900 or email contactcentre@bankislam.com.my.

From 1 October 2026 onwards, support will be handled solely by Bank Islam Customer Care at 03-2690 0900 or contactcentre@bankislam.com.my.

Features Bank Islam
Logo Bank Islam WhiteSSM Logo

Customers are advised to read and understand the Terms and Conditions available at our website www.bankislam.com before agreeing to subscribe for any product or services and/or participating in any of our campaigns and promotions.

Islamic Banking Logo

Copyright © Be U by Bank Islam

Bank Islam Malaysia Berhad. 198301002944 (98127-X)

All right reserved

System StatusPrivacy PolicyBank Islam Group Privacy NoticeLegal Documents
Logo BNMLogo PIDMLogo MEPSLogo AKPK
Support operator
Frequently Asked Questions

What do you need help with?

Search for topics like transfers, cards, or account settings

Frequently Asked Questions>Products & Services>Fund Transfers>DuitNow QR>If I have performed a DuitNow QR transaction via a Dynamic QR code, what should I do if the price displayed on my screen is different from what the merchant had agreed on?

Articles in this section

  • •What is DuitNow QR?
  • •How does DuitNow QR differ from the existing QR payments offered by banks and e-wallet providers?
  • •Who can use DuitNow QR?
  • •How do I register for DuitNow QR for the first time via Be U?
  • •Which account will be deducted when I scan the DuitNow QR from Be U?
  • •How can I use DuitNow QR?
  • •Where can I use DuitNow QR?
  • •What are the requirements to use DuitNow QR?
  • •What is my DuitNow QR transaction limit?
  • •How can I change the DuitNow QR transaction limit?
  • •What is the difference between Static and Dynamic QR Code?
  • •How do I make payment with DuitNow QR?
  • •Are there any charges for using DuitNow QR?
  • •I can’t perform any transaction through DuitNow QR. What should I do?
  • •If I have performed a DuitNow QR transaction via a Dynamic QR code, what should I do if the price displayed on my screen is different from what the merchant had agreed on?
  • •How do I safeguard my DuitNow QR from being abused by third party?
  • •What are the safety measures to be taken before proceeding with the DuitNow QR transaction?
  • •Do I need to key in my passcode/OTP every time I launch and use DuitNow QR?
  • •May I know why at times I don’t have to enter the amount to be paid if I choose to pay via DuitNow QR?
  • •How long will it take to process DuitNow QR?
  • •How do I know my payment status and if the payment was successfully made and debited from my account?
  • •Why is my payment being rejected?
  • •I have received a successful notification for my payment, but the merchant claimed to not receive it. What should I do?
  • •What happens if the amount transferred for DuitNow QR transaction was wrong due to either the merchant, recipient or customer’s own mistake?
  • •Can other person use my Be U to perform DuitNow QR transaction?
  • •Can I make payments to non-halal merchants?

If I have performed a DuitNow QR transaction via a Dynamic QR code, what should I do if the price displayed on my screen is different from what the merchant had agreed on?

 

Please confirm with the merchant if the information shown is not reflected accurately. Should there be any discrepancies, request the merchant to regenerate a new code and scan again.

Related Articles

  • •What is DuitNow QR?
  • •How does DuitNow QR differ from the existing QR payments offered by banks and e-wallet providers?
  • •Who can use DuitNow QR?
  • •How do I register for DuitNow QR for the first time via Be U?
  • •Which account will be deducted when I scan the DuitNow QR from Be U?

Need further assistance? Get in touch with us.

Call us at

03 2779 0088

Email us at

beu.communitysupport@bankislam.com.my