Logo BeUBe U By Bank Islam

Products & Services

Navbar Icon

Spend

Spend and transact using multiple ways on Be U

Be U Qard Savings Account-i

Be U Visa Debit Card-i

Payment & Transfer

Navbar Icon

Save

Grow your savings effortlessly with dedicated savings features

Nest

Be U Awfar

Navbar Icon

Earn

Unlock opportunities to boost your income through the app

Gigs

Be U Term Deposit-i

Microtakaful

Be U Personal Financing-i

About Be U

Navbar Icon

About Us

Learn about Be U by Bank Islam's history, our mission and the team behind

Read More

Navbar Icon

In the news

Get the latest news of Be U by Bank Islam’s features and new releases

Read More

Navbar Icon

Blog

Be updated with the latest contents to help you get the best out of Be U by Bank Islam

Read More

FAQ
Campaigns
Download
Download
Logo BeU
Download

What are you waiting for?

Let's get started!

Join our growing Be U community now!

Apple Store LogoGoogle Play Store Logo
Be U Hi Five Character
Logo Bank Islam White

Contact Details

Be U by Bank Islam
Menara Bank Islam
22, Jalan Perak,
50450 Kuala Lumpur

03 2779 0088

beu.communitysupport@bankislam.com.my

Connect with us

Copyright © Be U by Bank Islam

Bank Islam Malaysia Berhad. 198301002944 (98127-X)

All right reserved

System StatusPrivacy PolicyBank Islam Group Privacy NoticeLegal Documents
Logo BNMLogo PIDMLogo MEPSLogo AKPK
Support operator
Frequently Asked Questions

What do you need help with?

Search for topics like transfers, cards, or account settings

Frequently Asked Questions>Products & Services>Fund Transfers>DuitNow QR>I can’t perform any transaction through DuitNow QR. What should I do?

Articles in this section

  • •What is DuitNow QR?
  • •How does DuitNow QR differ from the existing QR payments offered by banks and e-wallet providers?
  • •Who can use DuitNow QR?
  • •How do I register for DuitNow QR for the first time via Be U?
  • •Which account will be deducted when I scan the DuitNow QR from Be U?
  • •How can I use DuitNow QR?
  • •Where can I use DuitNow QR?
  • •What are the requirements to use DuitNow QR?
  • •What is my DuitNow QR transaction limit?
  • •How can I change the DuitNow QR transaction limit?
  • •What is the difference between Static and Dynamic QR Code?
  • •How do I make payment with DuitNow QR?
  • •Are there any charges for using DuitNow QR?
  • •I can’t perform any transaction through DuitNow QR. What should I do?
  • •If I have performed a DuitNow QR transaction via a Dynamic QR code, what should I do if the price displayed on my screen is different from what the merchant had agreed on?
  • •How do I safeguard my DuitNow QR from being abused by third party?
  • •What are the safety measures to be taken before proceeding with the DuitNow QR transaction?
  • •Do I need to key in my passcode/OTP every time I launch and use DuitNow QR?
  • •May I know why at times I don’t have to enter the amount to be paid if I choose to pay via DuitNow QR?
  • •How long will it take to process DuitNow QR?
  • •How do I know my payment status and if the payment was successfully made and debited from my account?
  • •Why is my payment being rejected?
  • •I have received a successful notification for my payment, but the merchant claimed to not receive it. What should I do?
  • •What happens if the amount transferred for DuitNow QR transaction was wrong due to either the merchant, recipient or customer’s own mistake?
  • •Can other person use my Be U to perform DuitNow QR transaction?
  • •Can I make payments to non-halal merchants?

I can’t perform any transaction through DuitNow QR. What should I do?

 

If you’re facing issues with DuitNow QR, please try any of these methods:

  • Restart device - Many common issues can be fixed by turning off and restarting your device.
  • Check data connection – A strong internet connection (WiFi or mobile data) is required to use Be U and the DuitNow QR function. Re-launch Be U when the internet connection is good.
  • Check device’s available storage – If the storage space is low, please uninstall other apps or delete items like pictures or videos to free up mobile space. The problem could also be caused by multiple apps operating at the same time. Please close unused apps to free up memory.
  • Clear cache and data – Clear cache and data on the App Store or Google Play Store application and try to uninstall and thereafter download Be U again.

If after performing the methods above you are still unable to use DuitNow QR, please contact Be U Community Support by submitting the ‘Contact Us’ form via Be U or contact us at 03-27790088 or beu.communitysupport@bankislam.com.my for further assistance.

Related Articles

  • •What is DuitNow QR?
  • •How does DuitNow QR differ from the existing QR payments offered by banks and e-wallet providers?
  • •Who can use DuitNow QR?
  • •How do I register for DuitNow QR for the first time via Be U?
  • •Which account will be deducted when I scan the DuitNow QR from Be U?

Need further assistance? Get in touch with us.

Call us at

03 2779 0088

Email us at

beu.communitysupport@bankislam.com.my