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Frequently Asked Questions

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Frequently Asked Questions>Products & Services>Fund Transfers>DuitNow QR>I have received a successful notification for my payment, but the merchant claimed to not receive it. What should I do?

Articles in this section

•What is DuitNow QR?
•How does DuitNow QR differ from the existing QR payments offered by banks and e-wallet providers?
•Who can use DuitNow QR?
•How do I register for DuitNow QR for the first time via Be U?
•Which account will be deducted when I scan the DuitNow QR from Be U?
•How can I use DuitNow QR?
•Where can I use DuitNow QR?
•What are the requirements to use DuitNow QR?
•What is my DuitNow QR transaction limit?
•How can I change the DuitNow QR transaction limit?
•What is the difference between Static and Dynamic QR Code?
•How do I make payment with DuitNow QR?
•Are there any charges for using DuitNow QR?
•I can’t perform any transaction through DuitNow QR. What should I do?
•If I have performed a DuitNow QR transaction via a Dynamic QR code, what should I do if the price displayed on my screen is different from what the merchant had agreed on?
•How do I safeguard my DuitNow QR from being abused by third party?
•What are the safety measures to be taken before proceeding with the DuitNow QR transaction?
•Do I need to key in my passcode/OTP every time I launch and use DuitNow QR?
•May I know why at times I don’t have to enter the amount to be paid if I choose to pay via DuitNow QR?
•How long will it take to process DuitNow QR?
•How do I know my payment status and if the payment was successfully made and debited from my account?
•Why is my payment being rejected?
•I have received a successful notification for my payment, but the merchant claimed to not receive it. What should I do?
•What happens if the amount transferred for DuitNow QR transaction was wrong due to either the merchant, recipient or customer’s own mistake?
•Can other person use my Be U to perform DuitNow QR transaction?
•Can I make payments to non-halal merchants?

I have received a successful notification for my payment, but the merchant claimed to not receive it. What should I do?

Please show the successful notification transaction to the merchant for payment confirmation. Merchant also could check his/her own transaction history to find out if the payment has been made.

Related Articles

•What is DuitNow QR?
•How does DuitNow QR differ from the existing QR payments offered by banks and e-wallet providers?
•Who can use DuitNow QR?
•How do I register for DuitNow QR for the first time via Be U?
•Which account will be deducted when I scan the DuitNow QR from Be U?

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beu.communitysupport@bankislam.com.my